Every email, call, and fax is logged directly into the system for full visibility at all times. Nothing is hidden, updates are always accessible, and you can quickly find answers or reach support whenever needed.
Everything happens directly inside Filevine with no additional systems or logins required to manage your work. You stay focused on your case while we handle tasks and log all updates and expenses seamlessly.
No records means no service fee, keeping everything simple and completely fair for your firm. We charge a flat forty five dollars only for completed requests with no hidden costs or unexpected additional charges.
Our twenty one day turnaround is based on calendar days, not business days or estimates. This timeline begins when you submit your request and ends when records are received, providing a reliable start to finish process.
Our reporting dashboard gives you a complete view of all requests in one place. You can check statuses quickly or review detailed updates, with everything organized clearly to provide total visibility and control.
The number one reason firms rely on us is consistent follow up and real results. Every team member works daily to push progress, find answers, and complete requests while keeping everything moving forward efficiently.
Built for firms that want records handled — not chased
We’re built specifically for law firms and we operate directly inside your case management system. There’s no separate portal to log into. No switching between systems. Every request, update, and expense stays tied to the case.
Our focus is simple: get records faster, keep your team out of the weeds, and make everything easy to track.
No.
Most firms we work with keep their team and redeploy their time into higher-value work such as client communication, case development, and strategy.
We take over the repetitive part: generating requests, requesting, calling providers, and following up until records are in.
We charge a $45 flat fee per completed request. No charge for no patients. There are no upfront costs. Fees are typically added as a case expense, meaning they’re reimbursed at settlement.
On average, firms see 2.5 to 3 completed requests per case, making the cost predictable and easy to pass through.
Yes! It’s a significant amount too. Most firms spend 1.5 to 2 hours per request managing requesting, follow-ups, and tracking.
If you’re handling 200 requests/month, that’s 300+ hours of staff time that can be redirected into billable or case-building work.
Our average turnaround is around 21 days start to finish.
Speed comes from consistent follow-up. Our team is on the phone with providers daily. This is all we do.
You submit the request directly inside your case management system.
From there, we:
Everything is visible. Nothing lives outside your system.
Yes! We strive for full transparency. Every call, email, and update is logged directly to the case. You can even see our next target follow up date.
That’s where we do the heavy lifting. Our follow-up team is dedicated to:
Calling providers repeatedly
Navigating any and all copy services
Escalating when needed
We don’t send and wait. We work the request until it’s completed.
We perform a quality check to ensure records are:
If anything is missing, just let us know and we will return to the provider at no additional cost.
Yes! We’re built to work directly inside Filevine so that you never have to leave the case to work with us:
There’s no separate workflow to manage.
Yes.
We follow HIPAA-compliant processes and handle sensitive information securely throughout the entire retrieval lifecycle.
Yes we will handle any copy service on your behalf. We regularly work with major copy services and know how to navigate their processes efficiently.
Yes. We handle requests across hospitals, clinics, specialists, and copy services nationwide.
We’re a strong fit for:
Let us show you the system! Reach out via the “Contact Us” page. You can start with a handful of requests or go all in. Excited to meet you!
