Right now we integrate best with FileVine. We are always looking to further our integrations and work well with all. Reach out and lets discuss the possibilities.

We understand most medical record retrieval providers automatically charge you twice for medical and billing records. Here we believe in fair pricing. If we're able to request the record types needed together, you will only pay our flat fee of $40 per request. If the provider makes us send 2 requests to get the records, maybe because they have 2 different departments or they have their billing with an outside vendor, then you will have to pay two requests at $40 each. Whenever we can save money, we pass on the savings to you too.

Express Records currently gets all request sent out within 24 hours of receiving them. This is a big reason our national average for a complete order is 18 days.

Yes, we will work the case until you get what you need. We do a quality check to make sure the records are for the correct person, legible, within the correct time frame, and the type of records requested. Sometimes providers or copy services send incomplete records, and it’s impossible for us to identify if they left something out. In this situation, once you inform us, we go back to the provider to get what’s missing — at no additional fee to you.

Our system is incredibly easy to use: Simply submit your medical record request through our secure portal. You can log in at any time to check the status of your documents and when they are ready, you can download them. We are also well known for our hands-on service, so if we encounter any issues with your request, we will reach out to you immediately. And if you ever have any questions or concerns, you can contact us directly for immediate help.