What Does It Really Cost to Handle Record Retrieval In-House?
Most law firms underestimate the true cost of managing medical record retrieval internally. Here’s what it actually looks like when you break it down. Most firms look at one number: the salary of the person sending requests. But record retrieval isn’t a single task. It’s a process that touches multiple roles, consumes hours across your […]
Why Record Retrieval Slows Down (HINT: It has something to do with Follow-Up)
Most delays in record retrieval don’t happen when requests are sent. They happen in the follow-up. They happen because those following up are juggling too many responsibilities. They happen because the internal system for tracking open requests is broken. They happen because there is too much to follow up on and the firm needs additional […]
What Happens to Your Team When You Outsource Record Retrieval?
One of the most common concerns firms have when outsourcing record retrieval is what happens to their team. It’s a fair question. No firm wants to disrupt what’s working or create uncertainty for the people they rely on every day. In most cases, record retrieval is only one part of someone’s role. Paralegals, case managers, […]